Bilingual Call Center Specialist - Towing & Roadside

The 24 Hours Group is hiring a Call Center Agent based in La Libertad, Peru. In this role, you will handle inbound calls from customers seeking towing and roadside assistance, requiring excellent communication skills and the ability to assess various situations efficiently.

Applicants should be bilingual in English and Spanish, have a background in customer service, and be comfortable using technology. Shifts align with Pacific Standard Time, and the call center operates 24/7.

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Senior High School graduate, Bachelor’s degree (preferred)
Bilingual proficiency in English and Spanish, Strong verbal and written communication skills, Customer service experience, Proficient in Google Maps, Ability to multitask
Handle inbound calls from customers requesting assistance., Actively listen to customer needs and provide appropriate solutions., Coordinate with dispatchers to ensure timely assistance.