Resultados de la búsqueda: 5 vacantes
...Ability to understand and respond to agents' emotions and provide support during challenging situations.
* **Data Analysis:** Proficient in analyzing agent performance data and converting insights into actionable coaching strategies.
* **Reporting and Documentation:**...
**Empower new and existing BPO employees to excel in their roles by delivering engaging and effective training programs. Develop and maintain training materials, assess training needs, and play a key role in shaping the success of the BPO team.**
## Job Description: BPO...
...Computación e Informática / Estudios en Ingeniería de Sistemas en curso / carreras afines
Soporte remoto desde Mesa de Ayuda o Soporte in situ en ofimática
Conocimiento en atenciones de impresoras matriciales y/o laser
Ensamblaje y reparación de PCs...
...emails, chats, and other service channels, using established quality standards and scoring systems.
* Identify areas of improvement in agent adherence to company policies, procedures, and communication practices.
* Provide constructive feedback to agents,...
...supervisors, and trainers to communicate identified issues, recommend real-time solutions, and inform proactive adjustments.
* Participate in developing and updating forecasting models to predict future call volumes and resource needs.
* Play a crucial role in maintaining...
