Support Engineer
TSOFT SA
What You’ll Do
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Take ownership of customer issues and requests through to resolution.
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Research, diagnose, and troubleshoot issues following SLAs.
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Guide non-technical users through the issue resolution process.
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Provide product integration support for merchants.
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Collect and document information about user problems for future reference.
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Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
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Provide prompt and accurate feedback to customers.
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Document knowledge in the form of knowledge base tech notes and articles.
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Collaborate with the team for application enhancements.
The Stack Behind What You’ll Support -
Active-Active DC architecture with intelligent SDK and gateway proxies.
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LSM engine-based distributed DB spanning across datacenter regions.
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Service Mesh architecture providing failover across Kubernetes clusters.
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Event Sourcing and Event-Mesh to move all operations off the critical path.
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Multi-DC + client-side distributed data caching with strong eventual consistency.
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Automatic anomaly detection processing streaming data across varied systems.
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Unified SRE systems managing multiple stacks across DCs and Banks.
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✅ 2+ years of experience in application and technical support.
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✅ BE/ME in any discipline, MBA/MCA , or equivalent.
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✅ Excellent troubleshooter with strong analytical and problem-solving skills .
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✅ Decent programming skills and SQL knowledge – able to understand code.
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✅ Excellent written and verbal communication in English and Spanish – able to explain complex technical issues clearly to non-technical users.
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✅ Ability to collaborate across teams with strong interpersonal skills.
You don't need to build this from scratch – but you will learn it deeply to troubleshoot effectively.
Who You Are QualificationsVacante publicada el 5 días atrás
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